General Questions
How secure is my personal information?
Please no worries, Junedoll adheres to the highest industry standards to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
What types of products do you offer?
We offer a wide range of doll clothes, doll accessories, doll eyes and parts for doll-making crafters and collectors. From handmade outfits and shoes to tiny accessories and doll parts, we have most thing you need to bring your doll projects to life.
Are your products suitable for children?
NO! Our products are designed primarily for doll crafters and collectors and may contain small parts that are not suitable for children due to choking hazards. Only suitable for adult.
How do I place an order on your website?
Placing an order is easy! Simply browse our collection, select the items you want, choose any options (like size or color), and click “Add to Cart.” When you’re ready to check out, just go to your cart and follow the checkout instructions.
How can I find the right size for my doll?
Each product description includes size information to help you choose the perfect fit for your doll. Please feel free to contact us if you don't know how to choose.
What materials are used in your doll clothes and accessories?
We use good-quality materials such as cotton, wool, and various durable fabrics for doll clothes, as well as safe and non-toxic materials for accessories and parts.
Can I request custom or personalized items?
Sorry that we don't support custom nor personalized items now.
Shipping & Track
How long is order processing time?
Please be aware that processing your order may take 1 to 3 days. This process includes verifying your order, preparing and packaging. Once complete these steps, we will ship your order immediately, you will get one email containing the tracking information for your order.
How long does shipping take?
Shipping times vary depending on your location. Generally, it usually takes apx 3 weeks to US and most European countries, while other countries orders may take 3-4 weeks if choose regular shipping. Buyer can upgrade to express shipping if your order is urgent. Express shipping takes apx 4-8 business days after shipping. We’ll provide a tracking number so you can monitor your order’s progress.
How to upgrade to Express shipping?
Buyer can choose Express shipping when checking out, express shipping is much more expensive than regular shipping. Or you can contact us after placing order, we will advise how to upgrade to express shipping.
Do you offer international shipping?
Yes, we ship worldwide! Additional shipping fees may apply depending on the destination. Shipping times and costs will be calculated at checkout. Now we have promotion, the order will be free shipping (regular shipping) if over $9 (Not including shipping cost nor tax).
How do I obtain my tracking number?
Once your order is shipped, we will send you an email shipping confirmation with your tracking number. If you haven't received this email, please don't hesitate to contact us. We're always here to assist you!
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to check the status of your delivery anytime.
Do you offer gift wrapping or special packaging?
Yes, we provide gift wrapping and special packaging options for an additional fee. Just select the gift wrapping option at checkout, and we’ll make sure your order arrives beautifully wrapped!
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already shipped. But order can only be cancelled within 24 hours after making the payment.
Payment & Fees
What payment methods do you accept?
Now we only support paypal. Thank you for your understanding.
Will I pay Customs taxes or other fees for international shipping?
In most cases, Customs tax are not applicable. However, you may be subject to handling fees and taxes when your package goes through customs. Please note that the package's recipient is responsible for any associated charges.
Unfortunately, Junedoll does not have authority over these charges, and we are unable to estimate the costs. Customs policies and import duties can vary widely from one country to another, making it difficult to predict specific charges. We suggest contacting your local customs office or authorities for the most up-to-date information on possible fees and taxes.
Return & Refund
What if my item arrives damaged or defective?
We’re sorry for any issues with your order. If an item arrives damaged or defective, please contact us within 7 days of receiving it, along with photos of the issue. We’ll gladly arrange for a replacement or refund.
What can I do if I didn't get order timely?
While we strive to deliver your orders within the specified standard shipping timeframe, there may be rare occasions when unforeseen delays beyond our control, particularly customs-related issues, lead to extended delivery times. We kindly request your patience and understanding if you encounter such circumstances.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with an item, you may return it within 30 days of receiving it, as long as it’s unused and in original condition. Please refer to our Return Policy page for full details on returns and exchanges.
What if my package is lost or delayed?
While we strive to ensure timely deliveries, delays can happen. If your package is significantly delayed or seems lost, please contact us, and we’ll work with the carrier to locate your package or offer a resolution.
What can I do if I have an issue with my order?
Is something not quite right with your order? Don’t worry, our customer service team is ready to spring into action! Please contact us to advise of the issue, We're here to assist you!
Discount & Bulk Order
Do you offer discounts or promotions?
Yes! We regularly offer discounts, promotions, and special deals for our customers. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers!
Are there any discounts for bulk orders or wholesale purchases?
Yes, we offer discounts for bulk or wholesale orders! If you’re interested in purchasing a larger quantity of items, please reach out to our customer support team for more details on pricing and availability.
How do I use a discount code?
At checkout, you’ll see a field where you can enter your discount code. Just type in the code, and the discount will automatically be applied to your order.
Can I resell your items?
Sure, you can resell the item after getting the order. Please no worries.
Help & Support
How do I contact customer support?
Our customer support team is here to help! You can reach us by email at help@junedoll.com, or through our Contact Us page. We’ll respond within 24 hours on business days.
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your doll stories, as it warms our hearts to see our products being so well-loved out in the big wide world. Should you have any feedback for us, please feel free to email us at help@jundoll.com.
How can I stay updated on new arrivals and exclusive deals?
To stay in the loop, subscribe to our newsletter and follow us on social media. We regularly share updates on new products, exclusive promotions, and special events just for our followers!